Digitalization is growing rapidly and penetrates into various industrial sectors.
This certainly has a positive impact and brings benefits to various sectors, including the hotel industry.
Technological advances such as the presence of payment gateway services, Internet of Things (IoT), artificial intelligence (Artificial Intelligence), and automation have revolutionized the consumer experience and helped the development of the hospitality business.
Here are 7 necessary technological innovations that are included in the hospitality industry revolution:
1.Internet of Things (IoT)
IOT has been widely used by hotels around the world to connect various devices via the internet.
Its application is like being used to control lights up to room temperature. Of course this will have a big impact on the effectiveness of the hotel's daily operational costs.
2.Payment Gateways
A payment gateway is a medium or service that can authorize credit card processing and online payments for clients in electronic/online business activities.
This service is offered by Faspay with various superior features such as the latest security detection system, fast integration, UNIcount (payment for various transactions through 1 transaction number), and a centralized dashboard.
3.Big Data
Big data can be used for data collection which is growing rapidly in almost all industries, including hospitality.
Big data can be used to help hotels offer a more personalized experience.
For example, the hotel can offer recommendations for suitable tourist locations based on age, budget and gender.
4.Artificial Intelligence (Artificial Intelligence / AI)
AI is a technology that is ready to make an impact in the hospitality industry that can help hotels to predict the moments when rooms are fully occupied by looking at guest check-in trends.
5.Augmented Reality (AR)
AR presents a sophisticated experience for guests to be able to take a virtual tour to see the facilities and attractions offered by the hotel.
6.Recognition Technology
This technology provides seamless biometric authentication that guests can use to unlock hotel rooms and check-in/check-out with facial or fingerprint scans.
7.Chatbots
Chatbot is a service that allows guests to ask questions and interact with AI.
Chatbots can provide answers and understand simple questions, hotels can also be made easy by this service and focus on more complex things.
The various technological innovations described above have, of course, revolutionized the hospitality industry to further pamper potential guests.
Faspay, as one of the best payment gateway service providers in Indonesia, of course always provides the best products and services, especially for the hotel industry.
Through the Faspay Billing product, Faspay is able to provide solutions for hotel business people to reduce reservation cancellations, guest absences or charge back problems through email invoicing services.
Faspay Billing can be used by hotels to send bills online for room, banquet and meeting room reservations without the need to carry out an integration process on the hotel website.
For that, don't hesitate to use Faspay Billing services for your business now.
